Returns Policy

Refund & Return Policy

Boxed Products

To obtain a refund on a boxed product that was delivered to you, you must follow the following guidelines. If you wish to return downloaded product you purchased, please refer to Aztec Software’s Refund Policy for Online/Downloaded Software.

All returns must be pre-authorized in writing by Aztec Software. Refunds will not be made towards unauthorized items.

Product not purchased directly from marketplace.aztecsoftware.com must be returned to the retailer and is subject to the retailer’s return policy, which may include restocking or other fees.

Returned products must be complete of all components (CD, manuals, software carton etc.) that comprised the original shipment. No credit will be issued for incomplete products.

All returned must be received in 14 days after the purchase otherwise the request will be rejected.

All returns must have a Return Merchandise Authorization number (RMA) that is displayed on the outside of the return package. To receive an RMA please contact support@aztecsoftware.com.

Restocking or other fees may be charged by Aztec Software. Aztec Software will not refund the shipping and handling charges for returns, and customer is responsible for all shipping costs related to returns, including insurance if applicable.

Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Aztec Software will send you a check. If you purchase by credit card, your account will be credited.

Items must be returned to:
Aztec Software
Attn: Returns
51 Commerce St.
Springfield NJ, 07081

Cloud-based Software

To obtain a refund on a product that is accessed via the Internet, you must adhere to the following guidelines.

All returns for cloud-based software must be pre-authorized in writing by Aztec Software (Aztec) as described below. Your request for a Return Merchandise Authorization Number (described below) must be made to Aztec within 14 days of the date Aztec made the software available to you for use or download (the "Purchase Date"), and have a recorded usage time of less than 10 minutes, which Aztec can determine at the time or RMA request.

Cloud-based Products not purchased directly from marketplace.aztecsoftware.com must be returned to the retailer and is subject to the retailer’s return policy.

Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Aztec Software will send you a check. If you purchase by credit card, your account will be credited.

Items must be returned to:
Aztec Software
Attn: Returns
51 Commerce St.
Springfield NJ, 07081